I am just writing to thank you and your incredible team of carers for the tremendous care they gave to my parents during the past 2 years.
My parents’ ultimate desire was to stay at their beloved home, and you enabled that to happen before they both passed away. You carefully managed their care package so they could maintain their independence for as long as possible, but quickly made additional provision when needed.
Your team of carers quickly built up a wonderful relationship with my parents and gained their trust. My parents were immensely fond of them and always looked forward to their visits. Your team of carers always treated my parents with the upmost respect and dignity. Not only did they give my parents the highest quality of care, but they also made extra time to chat to them and make them smile and laugh. It was evident that they enjoyed seeing my parents, as much as my parents enjoyed seeing them. They provided them with such outstanding personal service, for which I am immensely grateful. It was always a huge relief to me that you carers were looking after my parents, as I was fully confident that they would always take such great care of them. Moreover, if there were ever any issues you contacted me immediately and whenever the paramedics were called, your carers always stayed with my parents and gave them love, reassurance and support until a family member arrived.
I shall always be eternally grateful for everything you and your team of carers did for my parents.
